Legal

Terms

Effective date: 2026-06-12
Last updated: 2026-06-12

These Terms of Service ("Terms") govern your access to and use of Paragraph CMS, including the website at https://paragraphcms.com, the application at https://app.paragraphcms.com, related APIs, media delivery, AI features, support channels, and any related services we provide (collectively, the "Service").

The Service is provided by BUGSPACE GRZEGORZ PIECHNIK, an individual entrepreneur registered in Poland, with its principal place of business at ul. Aleksandra Dworskiego 40/5A, 37-700 Przemyśl, Poland, NIP 5170424581, REGON 521697638 ("Paragraph CMS", "we", "us", or "our").

By accessing or using the Service, creating an account, clicking to continue, or placing an order, you agree to these Terms. If you do not agree, do not use the Service.

If you use the Service on behalf of a company, agency, client, or other organization, you represent that you have authority to bind that organization to these Terms. In that case, "you" and "your" mean both you and that organization.

If mandatory law gives you rights that cannot be waived or limited by contract, those rights apply despite anything to the contrary in these Terms.

1. Eligibility and Account Registration

You may use the Service only if:

  • you are legally able to enter into a binding agreement;

  • your use of the Service is not prohibited by applicable law; and

  • you provide accurate registration and account information.

You are responsible for all activity that occurs under your account, including activity by invited members, teammates, administrators, contractors, or anyone who gains access using your credentials.

You must:

  • keep your sign-in credentials, email access, API keys, and any other access tokens secure;

  • promptly update inaccurate or outdated account information;

  • notify us promptly at [email protected] if you believe your account or organization has been compromised; and

  • use reasonable efforts to prevent unauthorized access to your organization workspace.

We may require email verification, one-time passcodes, re-authentication, or other security steps to protect accounts and the Service.

2. The Service

Paragraph CMS is a headless CMS and content operations platform for creating, editing, localizing, reviewing, publishing, structuring, and delivering content. Depending on your plan, permissions, and configuration, the Service may include:

  • organization-based workspaces;

  • pages, collections, statuses, labels, locales, roles, teams, and member management;

  • media upload, storage, processing, optimization, and CDN delivery;

  • public API access and API keys;

  • AI-assisted drafting, rewriting, SEO generation, translation, and related workflows;

  • support for your own AI provider keys; and

  • subscription, billing, and account administration features.

Some features are available only on specific plans, are subject to rate limits or usage limits, or may depend on third-party systems.

We may improve, change, add, remove, or suspend features from time to time. If we materially reduce core paid functionality, we will use commercially reasonable efforts to provide advance notice unless the change is required for security, abuse prevention, legal compliance, or third-party dependency changes outside our reasonable control.

3. Organizations, Users, and Administrators

The Service is organized around account-level access and organization-level workspaces. If you create or administer an organization, you are responsible for:

  • inviting and removing users;

  • assigning roles, teams, and permissions;

  • choosing plan settings and subscription options;

  • controlling API key creation and rotation; and

  • ensuring that all users in your organization comply with these Terms.

Your organization administrators may:

  • access, manage, modify, export, and delete organization data;

  • create or revoke API keys;

  • manage AI provider credentials for the organization; and

  • control billing and subscription settings.

We are not responsible for internal disputes between users, administrators, clients, agencies, or other parties who share an organization workspace.

4. Acceptable Use

You may not use the Service to, or allow any third party to:

  • violate any law, regulation, court order, or third-party right;

  • upload, publish, store, or distribute infringing, defamatory, fraudulent, abusive, or unlawful content;

  • distribute malware, spyware, worms, or other harmful code;

  • interfere with, disable, overburden, or disrupt the Service or other users' use of it;

  • probe, scan, or test the vulnerability of the Service without our prior written authorization;

  • bypass authentication, rate limits, access controls, plan restrictions, or technical protections;

  • scrape or harvest data from the Service except through authorized features or APIs and in compliance with these Terms;

  • use the Service to send spam, phishing messages, or deceptive communications;

  • impersonate another person or organization;

  • upload or process content for which you do not have the necessary rights, permissions, notices, or lawful basis;

  • use the Service for highly regulated or high-risk use cases where errors could reasonably cause personal injury, death, or significant legal harm, unless we expressly agree otherwise in writing; or

  • use the Service in violation of applicable export control, sanctions, or trade laws.

You must not upload or process protected health information, payment card data, government secrets, special-category personal data, or similarly sensitive regulated data unless we have expressly agreed in writing to support that use case.

5. Customer Content

5.1 Ownership

As between you and Paragraph CMS, you retain ownership of the content, data, media, documents, prompts, page structures, metadata, and other materials that you or your users submit to the Service ("Customer Content").

We do not claim ownership of Customer Content.

5.2 License to Operate the Service

You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, process, adapt, format, display, and otherwise use Customer Content only as reasonably necessary to:

  • provide, secure, maintain, and improve the Service;

  • index, transform, optimize, and deliver content and media;

  • operate backups, disaster recovery, logs, and abuse prevention systems;

  • provide support requested by you;

  • power search, previews, analytics, localization, and AI-assisted workflows initiated by you or your users; and

  • comply with law or enforce these Terms.

This license ends when your Customer Content is deleted from the Service, except to the extent:

  • retained in routine backups for a limited period;

  • required for legal compliance, security, fraud prevention, or dispute resolution; or

  • preserved because deletion has not yet propagated through normal technical processes.

5.3 Your Responsibilities for Customer Content

You are solely responsible for Customer Content, including:

  • its legality, accuracy, quality, and appropriateness;

  • obtaining all rights, consents, notices, and permissions needed to use it with the Service;

  • ensuring it does not infringe or misappropriate third-party rights; and

  • maintaining your own backups where you require guaranteed retention or recovery.

Deleted pages or other content may remain recoverable only for the retention period applicable to your plan or the relevant product workflow. After that period, recovery may not be possible.

6. AI Features

The Service may include AI-powered features such as content drafting, rewriting, SEO suggestions, translation, research assistance, and provider-key integrations.

You acknowledge and agree that:

  • AI output may be inaccurate, incomplete, biased, outdated, or unsuitable for your intended use;

  • you are responsible for reviewing, editing, validating, and approving AI output before publishing or relying on it;

  • AI features are assistive tools and not professional advice;

  • prompts and content processed through AI features may be transmitted to third-party AI providers as needed to generate outputs;

  • if you configure your own AI provider keys, your use is also subject to that provider's terms, policies, usage limits, and pricing; and

  • we are not responsible for third-party AI provider behavior, outages, model changes, or policy changes.

We may apply plan limits, usage caps, model restrictions, prompt limits, or credit systems to AI features. AI-related usage, including included credits, may reset according to your subscription cycle or other rules described in the Service.

7. APIs, Developer Features, and Keys

If the Service provides APIs, SDKs, integrations, or developer tooling:

  • you may use them only in accordance with these Terms and any technical documentation we provide;

  • API keys and access credentials are confidential and must be treated like passwords;

  • you may not share API credentials except with authorized personnel or service providers acting on your behalf;

  • you are responsible for all API calls made using your credentials; and

  • we may impose rate limits, technical limits, or fair-use controls.

We may throttle, suspend, rotate, or revoke API credentials if we reasonably believe doing so is necessary to protect the Service, enforce plan limits, address abuse, or respond to a security issue.

8. Plans, Fees, Billing, and Taxes

8.1 Paid Plans

The Service may be offered on free and paid plans, including plan tiers such as Free and Scale, or successor offerings. Features, limits, and pricing are described in the Service, on the pricing page, during checkout, or in an order form.

8.2 Recurring Billing

If you subscribe to a paid plan, you authorize us and our third-party payment processor to charge the applicable recurring fees, taxes, and any other agreed charges using your selected payment method.

Unless expressly stated otherwise:

  • subscriptions renew automatically at the end of each billing cycle;

  • fees are billed in advance;

  • additional usage-based or configuration-based charges may apply where shown in the Service, such as plan-dependent capacity or feature pricing; and

  • you are responsible for keeping billing information current.

8.3 Payment Processor

We may use third-party billing and payment providers, including Polar or successor providers, to process subscriptions, manage renewals, and provide customer billing portals. Your payment transactions may also be subject to those providers' terms and privacy practices.

8.4 Taxes

Fees do not include taxes unless expressly stated otherwise. You are responsible for applicable sales, use, VAT, GST, withholding, and similar taxes, excluding taxes based on our net income.

8.5 Upgrades, Downgrades, and Cancellation

You may upgrade, downgrade, or cancel a subscription through the Service or the billing portal where available.

Unless otherwise stated at checkout, in an order form, or by mandatory law:

  • plan changes take effect as described in the product UI, checkout flow, or billing portal;

  • canceling a paid subscription stops future renewals but does not retroactively cancel charges already incurred; and

  • if you cancel, your paid access may continue until the end of the then-current billing period.

8.6 Refunds

Except where required by law, expressly stated in an order form, or expressly offered by us in writing, fees are non-refundable.

If you are a consumer and mandatory law gives you refund, withdrawal, or conformity rights, those rights apply notwithstanding the previous sentence.

9. Consumer Rights

If you are using the Service as a consumer rather than on behalf of a business, nothing in these Terms limits any non-waivable consumer rights that apply to you under applicable law, including mandatory rights available to consumers in the European Union.

Where required by law, we will provide mandatory pre-contract information, including information about pricing, renewal, withdrawal rights, and digital-service conformity remedies, in the checkout flow, order flow, or other legally required notice.

If you are a consumer in the European Union, a statutory right of withdrawal may apply to distance contracts for digital services. That right may be limited or may expire once performance has started, but only where this is permitted by applicable law and where you have expressly requested or consented to immediate performance and acknowledged any resulting loss of the withdrawal right. Any such treatment will be governed by the specific consent flow presented to you at the time of purchase.

10. Privacy and Data Protection

Our handling of personal data is described in our Privacy Policy: https://paragraphcms.com/legal/privacy-policy.

If you use the Service to process personal data of third parties, you represent that you have a valid legal basis and all necessary notices, consents, and agreements required by applicable law.

If your use of the Service requires a data processing agreement, contact us before uploading or processing regulated personal data at [email protected].

We may generate and use aggregated or de-identified usage data, analytics, and operational metrics for lawful business purposes, including improving, securing, and benchmarking the Service, provided that such data does not identify you or your users as individuals.

11. Third-Party Services

The Service may interoperate with or depend on third-party services, such as:

  • AI model providers selected by us or by you;

  • email delivery providers;

  • payment processors and billing portals;

  • hosting, storage, CDN, observability, or security infrastructure; and

  • integrations you choose to connect.

We are not responsible for third-party products or services, including their uptime, security, availability, pricing, changes, or policies.

Your use of third-party services may be governed by separate terms between you and those providers.

12. Intellectual Property

We and our licensors own all rights, title, and interest in and to the Service, including the software, interface design, branding, documentation, workflows, visual assets, and all related intellectual property rights, except for Customer Content and third-party materials.

Subject to these Terms and your compliance with them, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during your subscription term or permitted free-use period.

You may not:

  • copy, modify, distribute, sell, lease, or sublicense the Service except as expressly permitted;

  • reverse engineer or attempt to derive source code except to the extent such restriction is prohibited by law;

  • remove or obscure proprietary notices; or

  • use our name, logo, or brand assets without prior written permission, except for truthful nominative references.

13. Feedback

If you send us suggestions, ideas, enhancement requests, or other feedback about the Service, you grant us a worldwide, perpetual, irrevocable, royalty-free license to use, modify, incorporate, and exploit that feedback without restriction or compensation to you.

14. Suspension and Termination

14.1 Suspension

We may suspend or restrict access to some or all of the Service immediately if we reasonably believe:

  • you breached these Terms;

  • your use poses a security risk;

  • your use could harm us, the Service, or other users;

  • suspension is necessary to comply with law or a lawful request;

  • fees are overdue; or

  • a third-party provider critical to the Service requires us to do so.

Where practical and legally permissible, we will try to give notice and an opportunity to cure before suspension.

14.2 Termination by You

You may stop using the Service at any time. You may also cancel your subscription as described in Section 8.

14.3 Termination by Us

We may terminate these Terms or your access to the Service if:

  • you materially breach these Terms and do not cure the breach within a reasonable period after notice where cure is possible;

  • we are required to do so by law;

  • continuing to provide the Service to you would create legal, regulatory, or security risk; or

  • you repeatedly violate these Terms or abuse the Service.

14.4 Effect of Termination

Upon termination or expiration:

  • your right to use the Service ends;

  • we may disable access to your account, organizations, content, media, API keys, and related data;

  • you remain responsible for fees incurred before termination; and

  • you are responsible for exporting any data you want to keep before access ends.

We do not guarantee post-termination data retention or recovery except where required by law.

15. Disclaimer of Warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available."

We disclaim all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, security, and uninterrupted operation.

We do not warrant that:

  • the Service will be uninterrupted, timely, secure, or error-free;

  • defects will always be corrected;

  • the Service will meet all of your business, editorial, legal, SEO, accessibility, or compliance needs; or

  • AI outputs, translations, metadata suggestions, or analytics will be accurate or suitable for your intended use.

Nothing in these Terms excludes warranties that cannot be excluded under applicable law.

16. Limitation of Liability

To the maximum extent permitted by law:

  • we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, or business opportunity;

  • we will not be liable for loss or corruption of Customer Content except to the extent caused by our willful misconduct or where liability cannot be excluded by law; and

  • our total aggregate liability arising out of or related to the Service or these Terms will not exceed the greater of:

    • the amount you paid us for the Service in the 12 months before the event giving rise to the claim; or

    • USD 100.

These limitations apply whether the claim is based on contract, tort, negligence, strict liability, statute, or any other theory, and even if we were advised of the possibility of the relevant damages.

Nothing in these Terms limits or excludes liability for:

  • death or personal injury caused by negligence where such exclusion is unlawful;

  • fraud or fraudulent misrepresentation;

  • willful misconduct; or

  • any liability that cannot be limited or excluded under applicable law.

17. Indemnity for Business Users

If you use the Service on behalf of a business or organization, you will defend, indemnify, and hold harmless Paragraph CMS, its affiliates, and their respective officers, directors, employees, and agents from and against third-party claims, liabilities, damages, judgments, settlements, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

  • your Customer Content;

  • your violation of these Terms;

  • your unlawful use of the Service; or

  • your violation of third-party rights.

This section does not apply to the extent a claim results from our own gross negligence, willful misconduct, or breach of these Terms.

18. Changes to These Terms

We may update these Terms from time to time.

If we make a material change, we will provide notice by posting the updated Terms, notifying you in the Service, sending an email, or using another reasonable method. The updated Terms will take effect on the stated effective date.

If you continue using the Service after the effective date of the updated Terms, you agree to the updated Terms. If you do not agree, you must stop using the Service and cancel any paid subscription before the next renewal date.

19. Governing Law and Disputes

These Terms and any non-contractual disputes arising out of or related to them are governed by the laws of Poland, excluding conflict-of-laws rules.

If you are using the Service on behalf of a business or organization, you and Paragraph CMS submit to the exclusive jurisdiction of the courts having jurisdiction over Przemyśl, Poland for disputes arising out of or relating to these Terms or the Service.

If you are a consumer, the previous paragraph applies only to the extent permitted by applicable law. Any mandatory rights you have to bring claims in your local courts remain unaffected.

20. General

These Terms, together with any order form, pricing terms, and referenced policies, form the entire agreement between you and Paragraph CMS regarding the Service and supersede prior agreements on the same subject matter.

If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect.

Our failure to enforce a provision is not a waiver of our right to do so later.

You may not assign or transfer these Terms without our prior written consent, except as part of a merger, acquisition, or sale of substantially all of your assets related to these Terms. We may assign these Terms to an affiliate or successor in connection with a merger, acquisition, corporate reorganization, or sale of assets.

These Terms do not create any agency, partnership, fiduciary, employment, or joint venture relationship between you and us.

21. Contact

For support or legal notices relating to these Terms, contact:

BUGSPACE GRZEGORZ PIECHNIK
ul. Aleksandra Dworskiego 40/5A
37-700 Przemyśl, Poland
[email protected]